Thrifty Car Rental - Dubai Marina

Review №1

Rating: 5

Attentive and helpful service by the Marina branch, thanks to its excellent manager, Katrina - highly recommended!

Date: a week ago

Review №2

Rating: 5

I don t think I was this generous on trust pilot but you always lose a star for begging for a review in my book; however, hard not to like this company. Straightforward and thorough. Regarding thrifty and their procedure, a little frustrating because they make you upload photos and things online saying it ll save time but it doesn t. I understand that it needs to be double checked but it s a waste of extra time which annoyed me. The guy who checked me in and showed me the car was a cool guy and dealt with my early morning moodiness really well. He also gave me a brand new car with a few stickers still attached that I happily peeled off. I dropped the car off at the airport which was also a nice option and couldn t have been easier. Plus . All the other car companies had queues but thrifty had 2 lovely ladies to check me out and it I walked straight up to the counter and concluded my business in about 5 minutes.

Date: 3 weeks ago

Review №3

Rating: 5

Katrina is wonderful, she attended to my needs in securing my booking and with any other issues I had she was quick to respond to them and made my whole rental go smoothly with ease. Much recommend to go here and I will always come back to rent with katarina !

Date: 3 weeks ago

Review №4

Rating: 5

All as expected and very friendly people

Date: 4 weeks ago

Review №5

Rating: 5

Date: a month ago

Review №6

Rating: 5

amazing , best rent car company

Date: a month ago

Review №7

Rating: 5

My go-to emergency car rental place for its proximity from my office. I have rented with them for 3 times now and the service is such a breeze. I booked and ordered my vehicle online and, on my way out from work pass by their office to pick up my car. Just taking a few minutes for the documentation (emirates ID, Drivers license) and the deposit which will be on-hold until I return the car. I suggest using a credit card for this one so the money can be released in 3 working days without issues. Thanks to Ms. Katrina at the front desk and Mr. AKL for assisting me every time.

Date: a month ago

Review №8

Rating: 5

Easy and quick. Good experience! Low deposit :) Excellent customer service!

Date: a month ago

Review №9

Rating: 5

Very good experience, I like it

Date: a month ago

Review №10

Rating: 5

Dubai Marina branch provides excellent friendly service. Very nice to come back to them. No faults, no complains, the quotes matched the prices, my deposit was released in full (no scratches of course), everything was perfect.

Date: a month ago

Review №11

Rating: 1

a horrible welcome speak badly, not at all correct go elsewhere sincerely, I rent 7/8/9 times a year in Dubai this is the second time with them twice similar. I will come back more

Date: a month ago

Review №12

Rating: 5

Brilliant service from Thrifty in Dubai Marina. They pick up the phone and answer emails promptly - and helped us to rent a new, clean car easily. Would highly recommend!

Date: 2 months ago

Review №13

Rating: 5

Date: 2 months ago

Review №14

Rating: 5

The retail location seems not reflecting the Thrifty brand in the best way, but the Manager Mohammad of Thrifty Dubai Marina is fabulous and is making up for this. His professional manner and kindness are outstanding. I wouldnt rent a car anywhere else. Above of it, the offers are really great. I continuously rented a SUV there for a very reasonable price. I feel in good hands and well protected.

Date: 3 months ago

Review №15

Rating: 5

Date: 3 months ago

Review №16

Rating: 5

Excellent rental car company.

Date: 3 months ago

Review №17

Rating: 5

amazing service and very clean and neat cars always available for assistance

Date: 3 months ago

Review №18

Rating: 5

Great and worry free experience. Staffs in Dubai Marina branch are of great help and very accommodating. I will definitely keep coming back to avail their service.

Date: 3 months ago

Review №19

Rating: 5

Wonderful customer service, well verse. explain the terms and conditions/rental policy thoroughly. convenient locations and offered us the best vehicle that suits our requirement. Thanks Thrifty for the good experience, thanks Maria Rina for handling our queries patiently!

Date: 3 months ago

Review №20

Rating: 5

Date: 3 months ago

Review №21

Rating: 5

The best service ever seen, especially Ms Maria kathreena. Thank you for your good support and service...

Date: 3 months ago

Review №22

Rating: 5

Agent are so professional, she assist me really well, the location is not hastle to find and the car are new and clean.

Date: 3 months ago

Review №23

Rating: 5

Date: 3 months ago

Review №24

Rating: 5

Good locations

Date: 3 months ago

Review №25

Rating: 5

My experience was excellent thanks to the outstanding customer service provided by Fajr and Katherine. Fajr ensured that all my requirements were met promptly and efficiently, while Katherine was knowledgeable and friendly when explaining the rental terms.

Date: 3 months ago

Review №26

Rating: 5

it was a good experience and the customer service is also very helpful .I got the car on time ,it was at good condition and clean car. I Am happy and glad i took car from a trusted car rental like thrifty

Date: 4 months ago

Review №27

Rating: 5

We are incredibly grateful that you took the time out to leave us a 5-Star review Thanks Mr mohamed Gaber

Date: 4 months ago

Review №28

Rating: 5

Good place to rent a car and the staff is very accommodating, Polite and she patiently answered all my queries in a professional way. Price is not a big deal in many cases but the service on how you deal with your client has a big impact to us. all I can say you guys are owesome and keep doing to deliver good customer service.

Date: 4 months ago

Review №29

Rating: 5

Katrina and Gaber are friendly and professional along with their attention to detail and commitment to customer satisfaction.They were well-prepared and efficient, quickly processing my reservation.I highly recommend thrifty dubai marina and will definitely choose them again for my future rental needs.

Date: 4 months ago

Review №30

Rating: 5

Great customer service, great location, near the metro, and new cars!

Date: 4 months ago

Review №31

Rating: 5

Thank you mr gaber for your exceptional customer service!

Date: 5 months ago

Review №32

Rating: 1

Scammers, Ive been waiting for my deposit for 3 months now, they still havent returned it, and theyre not responding to my emails. Im now taking legal action against these scammers. Nooit meer auto huren bij deze oplichters

Date: 5 months ago

Review №33

Rating: 5

Very friendly and knowledgeable staff

Date: 5 months ago

Review №34

Rating: 1

Disgusting service. Yesterday we wanted to rent a car, registered on their website, sent all the necessary documents as they required, answered all the questions in the application form, paid the full cost of renting a car - we arrived to receive the car, and our adventure with this company began (our license is not in the correct format, They offered both European and Russian international ones, in the end we had to bring another friend of ours to satisfy their requirements, but it didn t stop there, when transferring a reservation, they take money, and it doesn t matter that people have the same last name and are from the same company ( pay and that s it) but this is not the limit of the wretchedness of the service of this company, when we paid the rent, transferred the reservation and were ready to pick up the car, it turned out that the advertisement on their website that a deposit is not needed (also a lie, they TAKE a deposit) and for payment deposit, they only need a credit card, no cash, no bunch of debit cards, didnt help us...( But the highlight was when we said, okay, let s cancel the reservation then, since you treat us this way and apparently don t really want to make money and rent out your cars - we were again in for another surprise from this company: PAID cancellation of the reservation and refund for reservation within 21 working days!!! Wasted our time! Fraudsters, not a company! They lie on their website! I will not recommend this office to anyone!

Date: 6 months ago

Review №35

Rating: 1

Rented Thrifty UAE car waited 70 minutes called 4 times nothing. Disaster.

Date: 6 months ago

Review №36

Rating: 1

They need 1 hour to hand out two cars. No interest in service, very unfriendly employee, which seemed to be bothered by clients wanted to have their booked cars. After 90 Min. the discovered they cant hand out the car because they dont have them yet ready. Horrible experience. Better choose a different rental provider.

Date: 7 months ago

Review №37

Rating: 5

Very happy with the service Mohamed and Catherine from thrifty office gave me . This is the second car rental I had with them and all went perfect. Very nice service and company

Date: 7 months ago

Review №38

Rating: 1

Be very careful with them. They act like scammers

Date: 9 months ago

Review №39

Rating: 5

I would like to thank all the teams for their seriousness and professionalism, we will return to Dubai soon and will come back to rent a car because the deadlines were respected and the deposit was returned and respected, thank you for your welcome Sincerely Mhadier

Date: 10 months ago

Review №40

Rating: 1

Never go here. The most difficult receptionist ever on the afternoon of 23rd Oct...didnt get her name. I ended up canceling the booking. She was the most uncooperative and unhelpful rental car agent I have ever come across. I got another car elsewhere without any of the issues she was making up. Avoid this branch and this lady, if I could give her a zero I would. Made up rules no one else has.

Date: 11 months ago

Review №41

Rating: 1

The price that you are charged at the location is more than double that the price is online.

Date: a year ago

Review №42

Rating: 5

Good service and you can find many cars and cheaper car available

Date: a year ago

Review №43

Rating: 5

Nice service in all car rental

Date: a year ago

Review №44

Rating: 1

The worst ever car rental company! If you want NEVER receive your deposit-go ahead! Since 3 months no refund and multiple excuses and blaming bank. The bank confirms the amount is hold by the merchant. 2 weeks driving a car doesn t compare everlasting follow ups to receive back your money.

Date: a year ago

Review №45

Rating: 5

Everything was perfect - great staff, very clean and well-maintained car (Nissan Sunny) and deposit returned exactly after 14 days as promised. Highly recommended!

Date: a year ago

Review №46

Rating: 1

everything was perfect until it was time to return the deposit. no response for more than two months, no refund. terrible user experience. Don t recommend if you want to save your money

Date: a year ago

Review №47

Rating: 5

Date: a year ago

Review №48

Rating: 5

The service was excellent

Date: a year ago

Review №49

Rating: 1

Terrible service

Date: a year ago

Review №50

Rating: 5

Date: 2 years ago

Review №51

Rating: 5

Best location at Dubai Marina & close to the Metro

Date: 2 years ago

Review №52

Rating: 5

Date: 2 years ago